Customer Support

Part of the patient journey, every step of the way

Picis is a global provider of clinical information solutions in healthcare that automate the entire perioperative experience with one contiguous patient record, from preop assessment checklists to anesthesia software through PACU. Picis continues to focus and specialize our integrated suite of solutions in life-critical areas of the hospital where the patients are the most vulnerable, the care process is the most complex, and an increasing majority of hospital costs and potential revenue are concentrated.

Our automated clinical information solutions enable rapid, sustained delivery of clinical documentation, and financial and operational results. From department performance to patient case costing, hospitals benefit from the ability to interact with the data needed to help clinicians improve patient care, engagement and hospital revenue goals. Picis Clinical Solutions, a wholly owned subsidiary of N. Harris Computer Corporation, is headquartered in Wakefield, Massachusetts with licensed systems for use at more than 400 hospitals worldwide.

Our Team

Santina Allen

Group President

John Danahey

Group Leader

Marc Lloses Padilla

Executive Vice President

Sonia Nagel

Vice President, Professional Services

Chris Lamont

Vice President, Sales & Marketing

Alex Pijoan

Vice President, Research & Development

John Peters

Vice President, Support

Our Values

Focus

  • Strong focus on clinical process improvement
  • Optimize implementation and training (system ownership)
  • Focus on integration capabilities (labs, pharmacy, etc.)

Agnosticism

  • Exclusive and device-independent software company

  • Picis has more than 400 drivers with a large majority of medical devices

Usability

  • Intuitive ease of use

  • Optimize clinical staff time

  • Focus on design
  • Avoid double data entry and improve clinical staff workflows

Long Term

  • Picis understands the relationship of commitment with the client as a long-term relationship, with mutual benefit.

  • Communication and joint work for future improvement of the system (success in client management)

"I feel like Picis is very involved with us and therefore very involved with the patients we are working with. Being transparent is one of the big things Picis is very good at. We always know where the system is and where the system could be."

- Manager KLAS Survey Review

"One thing I have learned from working with Picis is that "no" is not in their vocabulary...they have never let me down."

- Mary Ann Batcho, Abington Memorial Hospital

"OR Manager allows customization of documentation ensuring the information specific to your organization is collected in an efficient, user-friendly way."

- Pam Bush, Clinical Director Informatics, The University of Ottawa Heart Institute

"We've managed to save roughly the equivalent of a whole operating theatre working for a 5 day week…and that's in a two-month timeframe."

- William Jewsbury, Deputy Director, Frimley Health Foundation Trust

"Envision has been very beneficial for our AR team to track the BI Dashboards and review them during the day to see where our team can focus our AR reps on each payer and aging bucket."

- Nick Pratt, Director, Avec Health

Become a partner

Picis’ Services and Software Partners are selected for their industry expertise, skills, and delivering support to our customers. From sales to implementation and from maintenance to customer service, be a part of the evolving healthcare space where Picis strives to deliver software for the entire patient surgical journey.
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© 2025 Picis Clinical Solutions, Inc., a division of N. Harris Computer Corporation. All Rights Reserved.

Santina Allen

Group President

As President of the Healthcare Group at Harris, Santina Allen oversees the acquisition, integration, and growth of software businesses in the healthcare sector. Santina has over 25 years of experience in healthcare IT, with a background in medical technology and a passion for improving patient outcomes and operational efficiency.

She leads a team of professionals who work collaboratively with partners and customers to deliver innovative solutions and services that meet their needs and expectations. She leverages my expertise in the software industry to drive results and create value for the software businesses we acquire. 

Santina held leadership roles at Sunquest Information Systems, Misys Healthcare Systems, and QuadraMed Affinity Corporation before joining Harris in 2013. Over the past 20+ years, she has gained first-hand experience with large-scale technology-enabled transformations across the international healthcare sector with clients in New York, Los Angeles, Toronto, Quebec, London, and Dubai.

Santina has a Bachelor of Science in Medical Technology from Marquette University. She currently resides in Pittsburgh, PA.

John Danahey

Group Leader

As Group Leader, John brings over 35 years of healthcare industry experience, with more than 28 years focused on healthcare IT. John entered the healthcare field as an Advanced Life Support EMT gaining clinical experience in the field, emergency rooms, and inpatient settings. He then embarked on a career in healthcare IT as a Clinical Implementation Consultant at Meditech. John later moved to Iatric Systems, where he spent the next 22 years serving in many formal and informal roles, including Consultant, Support Manager, Product Director, Vice President of Sales & Marketing, and Executive Vice President. After the Harris acquisition of Iatric in 2018, John remained focused as Iatric’s Vice President of Sales and Marketing. In 2019, John was tabbed as the EVP for PulseCheck and joined Picis in 2021. John has a bachelor’s degree in accounting and a master’s degree in business administration.

Marc Lloses Padilla

Executive Vice President

Marc Lloses brings over 20 years of experience in the engineering world. Prior to joining the Picis team, Lloses worked on Ericsson Mobile R&D and on Siemens Dematic. At Ericsson he was in a pure engineering role, working with the research of new software for mobile platforms. Moving on to Siemens Dematic he was in a more customer-focused role, creating custom solutions for automated storing.

Since 2004, Lloses has been working at Picis, evolving from Senior Developer to Team Lead, Manager, Director, and now Executive Vice President. During these years, he has led the development of all the Perioperative applications while empowering the team to innovate while following ISO quality standards for a healthcare company.

Mr. Lloses earned a bachelor’s degree in Computers Engineer from UPC (Barcelona) and after that, he graduated in Audiovisual Communication at UOC (Barcelona) while he was already working. He also took a Master on Design Patterns at UOC.

Sonia Nagel

Vice President, Professional Services

During her time at Picis, Sonia has enjoyed working with numerous customers and coworkers to improve project management processes and customer experiences. Sonia comes to us with a hospital background and brings with her more than 20 years of Health Information Technology experience, the last 12 of which were spent focused on Application Support, Implementation and Customer Success.

In addition to her experience, she holds a Bachelor of Science in Information Systems Technologies, a PMP (Project Management Professional), RHIT (AHIMA Registered Health Information Technician) and a CHTS (AHIMA Certified Healthcare Technology Implementation Support Specialist)

Sonia believes that every day affords an opportunity to learn and grow both personally and professionally and she appreciates all that she learns from her customers and coworkers. When Sonia isn’t at work, she is often going for a run, a bike ride or hiking with her family and friends.

Chris Lamont

Vice President, Sales & Marketing

Chris brings over 20 years of Sales & Marketing experience to Picis. Joining the Picis team in 2016, Chris spent a few years building and managing our Customer Success program and the Customer Success team developing the breadth and depth of engagements we have with our customers today. In doing so, Chris helped generate nearly $3M year over year in sales opportunities that allowed our customers get even more value from their investment in the Picis suite. He then took on leadership of North American Sales, successfully acquiring multiple, large customers and growing Picis even through the midst of a pandemic.

Prior to joining Picis, Chris spent many years in leadership roles at various technology-driven companies including Best Buy for Business, Quest Software (acquired by Dell), ARC Labs, and non-linear creations (now Valtech). His cross-disciplinary approach to customer engagement has afforded him the opportunity to work with multi-functional teams across many industries. His focus on revenue, opportunity and growth has led him to work with some of the largest organizations in the world. His experience spans international partner development to technology development and deployment to planning and creating smart homes for our future.

Chris has a degree in International Business and a diploma in Marketing.

Alex Pijoan

Vice President, Research & Development

Alex Pijoan has over 24 years of professional experience, marked by a journey that commenced at the beginning of the new millennium as he ventured into a company established by his college peers. During this pivotal period, Alex embraced multifaceted roles encompassing development, implementation, support, and the pivotal realm of customer success management (CSM).

Transitioning to an R&D Services company, Alex gained knowledge across different industry sectors, including TV media, the public sector, and manufacturing. His career path then led him to the healthcare industry, where he initially served as a contractor for Picis. Within two years, he ascended to the position of Senior Software Engineer, eventually securing a permanent role as an integral member of the team. His career at Picis evolved to Team Lead and Director, all with a relentless focus on customer needs and driving success.

Alex holds a degree in Computer Engineering and is certified in PMP (Project Management Professional), and Six Sigma green belt.

Jeff Whitney

Vice President, Support Services

Jeff brings more than 20 years of healthcare IT experience and with a proven track record on delivering results. With a wide range of experience, ranging from a Sargent in the United States Marine Corp to a corrections officer and then starting in the healthcare industry as a network specialist and then as a NPR developer. With Jeff’s technical history and as a strategist, Jeff’s ability to deliver and execute customer success is reflected within the organization’s success. Prior to the post of VP of support operations, Jeff has held several increasingly responsible roles including technical support, professional services, development, and customer success since joining Picis in 2007.